Returns & Refunds
Hassle-free returns within 30 days. Your satisfaction is our priority.
30 Days
Return window from purchase date
Free Returns
Prepaid return label included
Full Refund
100% refund within 5-7 days
Easy Process
Simple 3-step return process
Return Policy Overview
We stand behind every product we sell. If you're not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction.
30-Day Return Window
You have 30 days from the date of purchase to return your items for a full refund.
Unused & Original Condition
Items must be unused, unwashed, and in original packaging with all tags attached.
Free Return Shipping
We provide a prepaid return label. No shipping costs out of your pocket.
Fast Refunds
Refunds are processed within 5-7 business days of receiving your return.
How to Return an Item
Contact Us
Email returns@buddhabowls.com or call +1 (800) BOWLS-01 with your order number and reason for return.
Response within 24 hoursReceive Return Label
We'll email you a prepaid return shipping label. Simply print it out and attach it to your package.
No additional cost to youShip Your Return
Drop off your package at any shipping location. You can track your return using the label tracking number.
Typically takes 3-5 business daysReceive Your Refund
Once we receive and inspect your return, we'll process your refund to your original payment method.
5-7 business days after receiptReturnable Items
The following items are eligible for return within 30 days:
Coconut Bowls
All sizes and styles of our standard coconut bowls are fully returnable.
ReturnableAccessories
Spoons, forks, and other utensils are eligible for return if unused.
ReturnableMarket Bags
Eco-friendly market bags can be returned in original condition.
ReturnableCandles
Unopened, unused candles are fully returnable.
ReturnableNon-Returnable Items
The following items cannot be returned due to their nature:
Engraved Items
Why? Engraved and personalized items are custom-made specifically for you. Once engraved, they cannot be resold or returned.
Tip: Please review your engraving design carefully before confirming your order. We offer a design preview before production.
Gift Cards
Why? Digital and physical gift cards cannot be returned or refunded once purchased.
Exception: If a gift card was purchased in error, contact us within 24 hours for a one-time exception.
Sale/Clearance Items
Why? Items marked as "Final Sale" or from clearance sections are sold as-is and cannot be returned.
Exception: If the item arrives damaged, we'll replace it at no cost.
Used/Washed Items
Why? Items that have been used, washed, or show signs of wear cannot be returned for hygiene reasons.
Exception: If there's a defect, we may offer a replacement or partial refund.
Return Conditions
To qualify for a full refund, returned items must meet the following conditions:
Unused & Unwashed
Items must not have been used or washed. They should be in the exact condition as received.
Original Packaging
Items must be in original packaging with all tags, labels, and documentation intact.
Within 30 Days
Returns must be initiated within 30 days of your purchase date. After 30 days, returns cannot be accepted.
Original Receipt
Include your order number or original receipt with your return. This helps us process your refund quickly.
No Damage from Misuse
Items damaged due to misuse, accidents, or improper care cannot be returned for a full refund.
All Components Included
All original components, accessories, and packaging materials must be included in the return.
Refund Timeline
Day 1: Contact Us
Email or call us to initiate your return
ImmediateDay 1-2: Receive Label
We email you a prepaid return shipping label
Within 24 hoursDay 2-5: Ship Return
You ship your item back to us using the provided label
3-5 business daysDay 5-8: We Receive
Your return arrives at our warehouse and we inspect it
1-3 business daysDay 8-13: Process Refund
We verify the item and process your refund
5-7 business daysDay 13-18: Funds Available
Refund appears in your original payment method
3-5 business daysNote: Total timeline is typically 2-3 weeks from initial contact. Times may vary based on shipping carriers and your bank's processing times.
Damaged or Defective Items
If your item arrives damaged or defective, we'll make it right! Here's what to do:
Document the Damage
Take clear photos of the damage from multiple angles. Include photos of the packaging if it was damaged during shipping.
Contact Us Immediately
Email support@buddhabowls.com with your order number and photos within 48 hours of delivery.
We'll Send a Replacement
We'll ship a replacement immediately at no cost to you. No need to return the damaged item first.
File Carrier Claim
We'll file a claim with the shipping carrier to recover the cost of the damaged item.
Our Damage Guarantee
We guarantee that all items will arrive in perfect condition. If damage occurs during shipping, we'll replace it at no cost to you.
Exchanges
Want to exchange an item for a different size, color, or style? We make it easy!
Same-Price Exchange
If you're exchanging for an item of the same price, we'll send the new item immediately. Once we receive your return, we'll process any applicable refund or credit.
Price Difference
If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference after receiving your return.
Free Return Label
Just like returns, we provide a free prepaid return label for your exchange. No shipping costs!
To exchange an item: Contact us at returns@buddhabowls.com with your order number and the item you'd like to exchange it for.
Special Cases & Exceptions
What if I want to return an engraved item?
Engraved items are custom-made and cannot be returned. However, if the engraving is incorrect due to our error, please contact us immediately. We may offer a replacement or partial refund depending on the situation.
Can I return an item after 30 days?
Our standard return window is 30 days. However, if there's a defect or quality issue, we may make an exception. Please contact us to discuss your specific situation.
What if I used the item once?
Items that have been used cannot be returned for a full refund due to hygiene reasons. However, if there's a defect or quality issue, we may offer a partial refund or replacement. Contact us to discuss.
What about bulk or wholesale orders?
Bulk and wholesale orders have different return policies. Please contact our sales team at sales@buddhabowls.com to discuss return terms for your specific order.
Can I return items purchased on sale?
Items marked as "Final Sale" cannot be returned. However, regular sale items can be returned within 30 days if they meet all return conditions. Check your order confirmation to see if an item is marked as "Final Sale."
What if I received the wrong item?
If you received the wrong item, contact us immediately. We'll send the correct item right away at no cost. You can return the incorrect item using our prepaid label, and we'll cover all costs.
Need Help with Your Return?
Our customer service team is here to help! Contact us with any questions about returns.
Phone
Monday - Friday, 9 AM - 5 PM ESTLive Chat
Available on our website
Monday - Friday, 10 AM - 4 PM EST